Service and Support Solutions

When buying new copiers and printers, most people take great care to choose the right machines at the right prices and haggle over the price per page. However, one of the biggest hidden costs often isn't even discussed: 'How good are your engineers?'

If your chosen supplier has poorly trained engineers, or who aren't particularly experienced, engineers covering a vast area or uses third party engineers that they don't necessarily know or control, the effect on your business in terms of both inconvenience and added costs can be significant.

At Weaver, we're extremely proud of our service team and their professional, cheerful approach to their work. All our engineers are employed directly by us and all work their own area, enabling us to provide reliable, quick call out.

They're in constant contact with the office via a PDA-based system that sends and allocates calls immediately and enables them to check stock, both on their cars and in our warehouse.

We've recently been awarded 4 star service accreditation by Konica Minolta - a highly sought after award that's required a great deal of commitment and energy from our team. We're also an appointed Sharp Systems Centre, in recognition of our knowledge and understanding of their products.

We use OEM toners, consumables and parts, operate a full planned maintenance schedule and continually improve and enhance our customer service resources to make sure that your costs (and ours) are kept to a minimum, enabling us to offer great service at competitive rates.

Weaver Service Support offers online access to your account. View details of your machines, order toner, log calls and much more. A user name and password are required. Please call 08456 123858 to request yours.

Request your complimentary Weaver Web Audit here


Using our device management software will enable you to keep control of your network. Monitor device status, receive alerts and top up supplies before they run out. We'll manage remote alerts to automatically despatch toner and log service calls.
Download more information here.


Our gold standard Total Print Management Service, Weaver On Site enables you to completely outsource your printing and copying network. Cost effective and efficient this offers all the benefits of a Copyplan across all the devices on your printing network. Fully inclusive of toner, consumables, parts and all labour and call out* this comprehensive service package is tailor made for your business. We usually estimate potential savings of around 30% but savings of up to 65% are not uncommon. Used in conjunction with our Weaver Web Audit, we'll be able to demonstrate exactly where and how these savings have been made.

* machines accepted subject to survey.